RETURNS

While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. If you do wish to return an item we are happy to exchange or provide you a store credit excluding delivery costs.  All shipping costs are non-refundable and return costs are the customer's responsibility.

Pony Lane is more than happy to exchange or provide a credit for goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.
We will reimburse postage for damaged, defective or incorrectly sent items only.
We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.

How to Make a Return

Once we have received the returned products we will notify you by email of your exchange or refund/credit entitlement.
Goods are returned to Pony Lane at your own expense unless the item is faulty. Please ensure all items are packaged securely. Please note that Pony Lane is not responsible for the damage or loss of items being returned.

Exchanges

You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. If you have decided to exchange for an item with a different dollar value we will either refund you or seek further payment to match the difference.
We will send out your new item/items to you once we have received the returned item/items.
You will be responsible for paying for the shipping to return the item/items to us as well the additional shipping costs incurred to ship the exchanged item/items to you.

At Pony Lane we take great care in checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.
Faulty or damaged items must be returned within 14 days of purchase.
Please be aware that general wear and tear of products does not constitute a refund. Pony Lane will where possible replace or repair any goods deemed to be faulty, if purchased within the last 6 months. If we are unable to do this, a credit note or refund will be provided.

If a refund is issued it will be credited back to the original purchases credit card or PayPal account. Please be aware it may take several days for the refund to show in your account.
All refunds can be held in credit against your membership for future purchases if requested.

Sale Items

We do not accept exchange or refund requests for special product mark downs, samples, sale item or items that are no longer stocked unless the goods are unknowingly defective.

Address for Returns and Exchanges
Pony Lane Ltd
1/61 Black Rock Road
Newlands
Wellington 6037